Rujukan Laman

Privacy Policy — How We Handle Your Information

We collect and protect your account data so you can deposit via Touch 'n Go, GrabPay, Boost dan FPX and withdraw winnings with confidence.

Account registration dataPayment transaction recordsSession activity logsCookie preferencesContact history
Explore the lobby Read FAQ
koko188 Privacy Policy — How We Handle Your Information
PRIVACY CONTACT

How to Reach Us About Your Data

If you have questions about this privacy policy, want to view the personal information we hold, need to update outdated details, or wish to request account closure and data deletion, contact us through any of the channels below. Our support team will verify your identity and respond within five business days.

Team online

Live Chat

Open the chat widget in the lobby footer and select Privacy Inquiry from the topic menu. An agent will verify your account and walk you through your data request, whether you want to download a copy of your information or update your contact details on file.

Email Support

Send your privacy question or data request to our support email address, include your registered phone number and account username so we can verify your identity. We reply to privacy enquiries within five business days with the information you requested or next steps for closure.

Account Settings

Log in and visit the Privacy section under Account Settings to review what data we store, update your email or phone number, adjust cookie consent, or initiate account closure. Each change you submit is logged with a timestamp for your records.

DATA HANDLING

How We Protect and Manage Your Information

We encrypt personal data in transit and at rest, limit internal access to verified staff, and log every query to your account records.

Data Collection

We collect your name, email, phone number, date of birth and payment method when you register. Every deposit via Touch 'n Go, GrabPay, Boost dan FPX generates a transaction record with timestamp, amount and reference ID. Session logs include your IP address, device type and pages visited to detect unusual login patterns.

Cookie Use

Essential cookies keep you logged in and remember your language preference. Optional analytics cookies track which game lobbies you visit most often so we can surface those titles on your homepage. You can disable analytics cookies in your browser; essential cookies are required for the platform to function.

Account Security

Passwords are hashed with salt; we never store them in plain text. Two-factor authentication via SMS is available in Account Settings and we recommend enabling it if you deposit frequently. Failed login attempts trigger a temporary lock after five tries to block brute-force attacks.

Data Retention

Active account records are kept for the life of your account plus seven years after closure to meet regulatory requirements. Transaction history for Touch 'n Go, GrabPay, Boost dan FPX deposits and withdrawals is retained for seven years. Session logs older than ninety days are archived and anonymised.

Your Rights

You may request a copy of your personal data in JSON format, ask us to correct outdated email or phone details, or withdraw consent for analytics cookies at any time. To close your account and delete non-regulated data, submit a closure request through Account Settings or email support with your username.

Contact for Changes

If you move to a new phone number, change your email address, or spot an error in your profile, log in and update the field under Account Settings. For data deletion or access requests that require identity verification, use live chat or email support so we can confirm your account ownership before proceeding.

Common Questions About Your Data and Privacy

We built this FAQ to answer the questions Malaysia account holders ask most often about data collection, cookies, retention periods, and how to exercise your rights. If your question is not covered here, contact support through live chat or email and we will respond within five business days.

We collect your full name, email address, phone number, date of birth and a password you create. When you deposit via Touch 'n Go, GrabPay, Boost dan FPX we also store the masked payment reference and transaction timestamp to verify withdrawals later.

We use your email and phone number to send withdrawal confirmations, password-reset links and account notifications. Transaction records help us verify your identity when you request a payout. Session logs detect unusual login patterns to block unauthorised access and protect your balance.

Yes. Log in and visit Account Settings, then select Download My Data. We will generate a JSON file with your profile details, transaction history and session logs within twenty-four hours. You can also request a copy by emailing support with your username.

Active profile data is deleted ninety days after account closure. Transaction records for deposits and withdrawals are archived for seven years to meet regulatory requirements, then permanently deleted. Session logs are anonymised after ninety days so no personally identifiable details remain.

Essential cookies keep you logged in and remember your language preference; they cannot be disabled. Optional analytics cookies track which game lobbies you open most often. You can disable analytics cookies in your browser settings or under Privacy in Account Settings without affecting your ability to play.

We share masked transaction references with Touch 'n Go, GrabPay, Boost dan FPX to process deposits and withdrawals. We do not sell your personal information to advertisers or data brokers. If local law requires us to report suspicious activity we will disclose only the minimum data needed to comply.

Log in and go to Account Settings, then select Close Account. Confirm your identity with your password and we will close your account within five business days. Non-regulated data is deleted ninety days later; transaction records are archived for seven years then permanently erased.

Related Pages

koko188 Malaysia koko188 Casino Rabbit Gold Alien Hunting About Us